Nationwide Service Support
Serviceable anywhere — and our shop takes any van, whoever built it.
Nationwide Serviceability.No Proprietary Traps.
We build expedition-grade vehicles designed to survive the harshest conditions. But when you’re living off-grid, you need to know that if the unexpected happens, you’re fully supported. At Highland Vans, we combine transparent, industry-leading warranties with an engineering philosophy that ensures your van can be serviced wherever the trail takes you.
Many premium van builders trap you in their ecosystem by using proprietary wiring systems or complex, hidden components that only their specific dealers can fix. We believe that is a fatal flaw for an off-grid vehicle.
Highland Vans are engineered for ultimate serviceability. By using open-architecture Victron electrical systems, accessible plumbing channels, and standardized marine-grade components, any certified RV technician or marine electrician in all 50 states can diagnose and service your van. You are never chained to a specific dealership or forced to drive back to Chicago for a standard repair.
Highland HQ Service Center
For customers in the Midwest, or those passing through on a cross-country trip, our Elk Grove Village manufacturing center doubles as a dedicated service hub. Annual inspections, electrical and plumbing diagnostics, winterization, HVAC and suspension work, and new premium add-ons — on the vans we built, and on the ones we did not.
Can you service a van you didn’t build?
Yes. Our Elk Grove Village shop services and upgrades camper vans from other builders, subject to an inspection of the existing systems. Electrical and plumbing work, HVAC, winterization, annual inspections, suspension and roof work, and add-on installs are all on the menu — and it’s a great way to experience our work firsthand.
Exclusive Care for Highland Vans Owners
Because we engineered and manufactured your van from the ground up, we know every inch of its systems. Our Service Center provides complete bumper-to-bumper care for the interior builds of all Highland Vans.
Every job in the service menu below is one we do on your van, and warranty work is booked the same way.
What we provide for Highland owners
- Warranty repairs
Cabinetry, plumbing and electrical, under your Highland Vans warranty. See what is covered and for how long.
- System diagnostics
Troubleshooting 12V, 48V and 120V power systems, heating, and plumbing.
- Routine maintenance
Annual systems inspection, winterization and de-winterization, HVAC, and roof and seal checks.
- Accident repair
Repairing interior build damage after collisions.
Premium Upgrades for Pre-Built & Factory Vans
You don’t have to own a Highland Van to get Highland-quality engineering. We offer expert installation of premium upgrades and exterior accessories for all major van platforms.
If you are looking to increase your ground clearance, expand your off-grid power, or mount exterior gear, our Elk Grove Village facility is your Midwest destination.
Upgrades are not the limit. Every job in the service menu below is one we do on a van we did not build, subject to an inspection of the existing systems.
Upgrades we install on all vehicles
- Suspension and handling
- Van Compass and Agile Offroad lift kits, heavy-duty leaf springs, and tuned shocks to cure the sway on heavy RVs.
- Exterior armor and storage
- Off-road bumpers, tire carriers, ladders, roof racks, and step rails — Aluminess, CA Tuned, Owl Vans.
- Wheels and tires
- Up-sizing to off-road AT tires — BFGoodrich, Falken — and premium wheels.
- Bolt-on power additions
- Adding secondary alternators, specific Lithionics battery expansions, or exterior solar panels.
Platforms We Upgrade
Our Elk Grove Village shop takes more than Sprinters. These are the chassis, pre-built Class B RVs and expedition builds we fit upgrades to.
Base chassis
- Mercedes-Benz Sprinter (2500, 3500, 4x4, AWD and RWD)
- Ford Transit (150, 250, 350, AWD, RWD and Transit Trail)
- RAM ProMaster (1500, 2500, 3500)
- Volkswagen ID. Buzz
Major manufacturer Class B
- Winnebago Revel (Sprinter 4x4 / AWD)
- Winnebago Ekko (Transit AWD and Sprinter AWD)
- Winnebago Solis and Travato (ProMaster)
- Thor Sanctuary and Tranquility (Sprinter)
- Thor Tellaro and Sequence (ProMaster)
- Jayco Terrain / Entegra Launch (Sprinter 4x4 / AWD)
- Jayco Swift / Solstice (Transit and ProMaster)
- Airstream Interstate 19, 24GL and 24GT (Sprinter)
- Airstream Rangeline (ProMaster)
Other premium Class B
- Grech RV (Strada, Turismo, Terreno)
- Pleasure-Way (Rekon, Ascent, Plateau)
- Coachmen (Beyond, Galleria, Nova)
- Roadtrek (Zion, SS Agile, Chase)
Boutique and expedition builds
- Storyteller Overland (Mode 4x4, Stealth Mode, Beast Mode, Mode LT, Epic ProMaster)
- Outside Van (custom and pre-built Sprinters)
- Tourig (custom Sprinters and Transits)
- Vanspeed, Van Compass and Agile Offroad equipped rigs
- Sportsmobile and Field Van (Sprinter, Transit and Ford E-Series)
- Antero Adventure Motors (Longs Peak, Pikes Peak)
Custom and DIY conversions
Stuck on your electrical system or a suspension install? We finish stalled DIY builds — bring us what you have and we will quote the work it takes to get you on the road.
Service Questions
Do I have to come back to Chicago for warranty work?
Not necessarily. Call us first: for covered repairs away from Chicago, we’ll pre-authorize a certified RV technician or marine electrician near you and pay for the approved work directly — no paying out of pocket and waiting on reimbursement. Because we build with open-architecture, standardized components, local techs can handle most jobs.
What regular maintenance does the conversion need?
Less than you’d think, but not zero: an annual systems inspection (covering electrical, plumbing, HVAC, seals, and hardware torque), winterization if you store the van in freezing temperatures, an annual Webasto heater service, and periodic checks of water, power, and roof seals. Our HQ service center handles all of it — most owners pair the annual visit with an add-on install or upgrade.
Do you work on Ford Transits and RAM ProMasters?
Yes — service and upgrades, the same as any Sprinter-based van. Bring us a Transit or a ProMaster and the same shop that builds our own vans will work on yours, subject to an inspection of the existing systems.
The full list of platforms we take is in Platforms We Upgrade above.
Tell Us What Your Van Needs
Whether you need to file a warranty claim, schedule a service appointment at our Chicago HQ, or just need technical troubleshooting from a Highland engineer, we are here to help.